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"TOP DOG” Service Advisor Wanted Are you a top performer and consistently deliver the best numbers in your service department? Is your compensation package reflecting your "TOP DOG” status? We are looking for a few talented service advisors to join our team of all stars. We have a fun and unique system that

 "TOP DOG” Service Advisor Wanted  

Are you a top performer and consistently deliver the best numbers in your service department? Is your compensation package reflecting your "TOP DOG” status?  

Estamos buscando algunos asesores de servicio talentosos para unirse a nuestro equipo de estrellas. Tenemos un sistema divertido y único que produce resultados extraordinarios. ¿Tienes la potencia para unirte a nuestro equipo de All Stars? ¿Estás listo para ser desafiado y recompensado?  

Solicite en línea en  SanLeandroFord .com y lleve sus resultados de "TOP DOG" a un concesionario que los recompensará. Los Top Dogs merecen un gran pago y buenos beneficios, y aquí en  San Leandro Ford  creemos en pagar por desempeño.  

Requisitos incluyen lo siguiente:

• Sea un jugador de alto rendimiento 
• Tener una actitud ganadora  
• Prepárate para mostrarnos tus resultados  

Los deberes  incluyen lo siguiente:

• Trabaja con el cliente y el técnico para identificar el mantenimiento requerido.
• Asesora a los clientes sobre los servicios necesarios y recomendados.
• Ofrece servicios adicionales y reparaciones a los clientes.
• Calcula el costo de las piezas de repuesto y la mano de obra para restaurar el vehículo a la condición especificada por el cliente.
• Estima el costo de las reparaciones mecánicas, eléctricas u otras.
• Ingresa el presupuesto detallado en la orden de servicio y explica el presupuesto al cliente.
• Agenda citas con el cliente.
• Cumple con los estándares del concesionario para reparación y producción de pedidos.
• Mantiene CSI en o por encima de los estándares de la empresa
• Mantiene un área de trabajo organizada, limpia y segura.
• Participa en la capacitación requerida
• Registra todas las horas trabajadas con precisión en el sistema de cronometraje de la empresa
• Sigue las normas y reglamentos de Salvaguardias.
• Demuestra los valores fundamentales de la empresa
• Cumple con las políticas y procedimientos de la empresa.
• Observa todas las normas y reglamentos de seguridad federales, estatales, locales y de la empresa en el desempeño de sus funciones.
• Otras funciones que le sean asignadas

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. 

Desired Education: 

High School Diploma

Desired Work Experience: 

2+ years experience as a Service Advisor with a dealership background.

Education/Experience: 

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills. 

Certificates and Licenses: 

Valid Driver's License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations. 

Communication Skills: 

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. 

Attendance Expectations: 

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. 

Physical Demands: 

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. 

Environment Demands: 

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. 

Verbal and Writing Ability: 

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. 

Reasoning Ability: 

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Teamwork through Trust & Respect: 

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. 

Integrity: 

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. 

Commitment to Customer Enthusiasm: 

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. 

Accountability at All Levels: 

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.